Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.

By using this site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you may not use this site.

 

DISCLAIMER

Pool Guy Supply, Inc. reserves the right to modify, alter, or update these terms and conditions at any time, and you agree to comply with such modifications, alterations, or updates. Price and availability information is subject to change without notice. Pool Guy Supply, Inc. shall not be held liable for any clerical, graphical, typographical and/or printing errors. Pool Guy Supply, Inc. often obtains product photographs from third party vendors and/or manufacturers. We do not investigate to determine if information is accurate nor can we provide assurance that all data is free of typographical errors. Pool Guy Supply, Inc. reserves the right to refuse sales to anyone and reserves the right to refuse sales that are the result of a clerical error or error in quote. By agreeing to these Terms, you hereby agree that we, and other third parties, may contact you via e-mail, direct mail and telemarketing for feedback purposes and surveys. In addition, we may send you e-mail regarding general and administrative information regarding your order. You may opt-out of receiving marketing e-mail messages from the Site by unsubscribing. To opt-out of receiving e-mails after placing an order, you may click on the unsubscribe link at the bottom of any commercial e-mail you receive and follow the instructions on-screen (you may do so at any time after receipt of the e-mail). Regardless of the precautions taken by us we cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

 

DEFECTIVE PRODUCTS & WARRANTY INFORMATION

Most of the products sold by Pool Guy Supply, Inc. carry a manufacturer warranty. Please refer to the manufacturer’s warranty information packaged with your product if you feel you have a defective product. Pool Guy Supply, Inc. does not express or imply any other warranties. Pool Guy Supply, Inc. cannot be held responsible for any injury, loss, cost, or damage due to customer negligence. For all warranty replacements, the customer is responsible for all shipping costs. The buyer assumes all responsibility, without exception, outside of a manufacturer’s stated return policy or warranty. You may contact Pool Guy Supply, Inc. for assistance working with the manufacturer to resolve an issue.

 

CANCELATIONS

Cancelations are only permissible for products that have not already been shipped or picked up. If you wish to cancel an order, please contact Pool Guy Supply, Inc. by visiting our “Contact Us” page or calling our customer service phone number.
 

HASSLE FREE RETURN POLICY

All returns must be processed by Pool Guy Supply, Inc. prior to return shipment. Please visit the “Returns” page to request a return authorization and give us a detailed description as to why you are looking to return the item. Upon receiving your request, you can print a return shipping label or one of our representatives will get back to you as quickly as possible.

If requested, a return shipping label can be provided.  If you return an item using the return label provided and the reason for return isn't a result of an Pool Guy Supply error, the cost of return shipping will be deducted from your refund.

All returns must be made within 30 days of receipt.

Partial Refunds or Restocking Fees

If a product is defective or damaged from shipping, the purchase will be refunded in full.

Items returned past the 30 day return window may be subject to a 20% restocking fee.
Items returned in used condition may be refused or refunded with up to a 50% reduction from the purchase price.

Actual shipping/handling costs are non-refundable.

Disclaimer

Items must have original packaging, warranty cards, and ALL owners’ manuals to be returned - without this - they are not returnable. The customer is responsible for the cost of shipping a return item back to us, and all returns must be clean, unused and in resalable condition, including original packaging. Special orders, electronics, and products shipped by freight truck line are non-returnable, regardless of whether or not they are defective. If you feel you have a defective product, please contact us and/or the manufacturer directly to resolve the issue before attempting to return the product to Pool Guy Supply, Inc. Any products claimed as defective and returned to Pool Guy Supply, Inc. are subject to inspection. If the product is determined to be free of any defects, there will be a $15.00 charge required to return the product to the customer.

Items damaged in transit by the delivery carrier require a copy of the carrier’s paperwork clearly notating that the item was damaged when it arrived. In the case of a misprinted price, your order will not be filled and money will be refunded in full. If Pool Guy Supply, Inc. ships you the wrong product by our mistake, please contact us to notify us of the mistake. We will promptly refund you in full or exchange the item for the right product if returned undamaged to Pool Guy Supply, Inc. within 10 days of receipt. Pool Guy Supply, Inc. will cover the cost of return shipping for items we’ve sent by our mistake.

Click here if you need to return an item.

 

REFUSAL CHARGES

In the case that a delivery is refused, Pool Guy Supply, Inc. reserves the right to charge a 20% processing fee and re-stocking fee, original shipping, return shipping, and any other applicable refusal fees on products that would have qualified for returning. Products that would not have qualified for returning will not be credited or refunded.