All returns must be approved by Pool Guy Supply, Inc. and have a RMA number for credit to be given to an account. Please contact us to request a RMA number and give us a detailed description as to why you are looking to return the item. Upon receiving your request, one of our representatives will get back to you as quickly as possible. Return shipping costs are the customer's responsibility. All returns must be made within 30 days of receipt.
All returns are subject to a 20% restocking fee and actual shipping charges may apply. The original handling charge is not refundable.
Items must have original packaging, warranty cards, and ALL owners’ manuals to be returned - without this - they are not returnable. The customer is responsible for the cost of shipping a return item back to us, and all returns must be clean, unused and in resalable condition, including original packaging. Special orders, electronics, and products shipped by freight truck line are non-returnable, regardless of whether or not they are defective. If you feel you have a defective product, please contact us and/or the manufacturer directly to resolve the issue before attempting to return the product to Pool Guy Supply, Inc. Any products claimed as defective and returned to Pool Guy Supply, Inc. are subject to inspection. If the product is determined to be free of any defects, there will be a $15.00 charge required to return the product to the customer.
Items damaged in transit by the delivery carrier require a copy of the carrier’s paperwork clearly notating that the item was damaged when it arrived. In the case of a misprinted price, your order will not be filled and money will be refunded in full. If Pool Guy Supply, Inc. ships you the wrong product by our mistake, please contact us to notify us of the mistake. We will promptly refund you in full or exchange the item for the right product if returned undamaged to Pool Guy Supply, Inc. within 10 days of receipt. Pool Guy Supply, Inc. will cover the cost of return shipping for items we’ve sent by our mistake.
In the case that a delivery is refused, Pool Guy Supply, Inc. reserves the right to charge a 20% processing fee and re-stocking fee, original shipping, return shipping, and any other applicable refusal fees on products that would have qualified for an RMA. Products that would not have qualified for an RMA will not be credited or refunded.